The Nigeria Customs Service (NCS) has announced the resolution of technical issues that had disrupted the onboarding of the Standards Organisation of Nigeria (SON) onto the new B’Odogwu platform.
According to a statement from the NCS, released by National Public Relations Officer, Dr. Abdullahi Maiwada, the disruptions, which began on July 23, 2025, were caused by system integration challenges.
These challenges specifically impacted the seamless transfer of Product Certificates for Form M and SONCAP, which are essential for the pre-arrival assessment report (PAAR) processing. The NCS has now resolved these issues, ensuring the smooth integration of SON and the efficient processing of necessary documentation.
Dr. Maiwada also highlighted the broader impact of the technical issues, noting that importers, licensed customs agents, and traders faced difficulties in accurately completing their Form M, Pre-Arrival Assessment Report (PAAR), and Single Goods Declaration (SGD) documents.
He detailed specific challenges, such as truncated trader names due to limited input space, incorrect data formatting, the absence of 10-digit product codes, unclear error prompts, and problems linking the Tax Identification Number (TIN) to trader profiles.
Maiwada clarified that while the Nigeria Customs Service (NCS) has addressed the issues within its system, further coordination is needed to finalize the resolution on the Standards Organisation of Nigeria’s (SON) side.
Maiwada confirmed that full system functionality was restored on August 6, 2025, with both the Nigeria Customs Service (NCS) and the Standards Organisation of Nigeria (SON) successfully resolving the transmission issues.
He reported that Product Certificates and SONCAP documents are now being transmitted smoothly, and the backlog of affected transactions is being cleared. Maiwada emphasized the NCS’s commitment to transparency, collaboration, and stakeholder engagement.
He also mentioned the ongoing regular training sessions for stakeholders across various commands, aimed at building user capacity and providing a platform to address and resolve operational challenges on the platform.
