Gbonjubola Olanrewaju
Customers of Guaranty Trust Bank Ltd expressed frustration and inconvenience due to the bank’s decision to undergo a system upgrade.
The organization previously sent out a widespread email and posted on social media to notify customers about the decision to undergo a system upgrade aimed at improving service.
“We are at work fine tuning and optimising our new systems to ensure that the quality of your service experience with us is significantly enhanced. We thank you for your understanding and support during this transition; your continued trust means everything to us.”
Many take to social media to voice their frustration saying that they have been unable to perform any transaction on the banking app except to withdraw through the ATM( Automated Teller Machine) which affects their day-to-day business leaving them with no other options but to bank with other banks. Others say that they don’t not an alternative to survive on as the cash is stuck with the bank
Social media platforms such as X (formerly known as Twitter), TikTok, and Instagram have become channels for customers to express their frustrations and draw attention to banking issues, prompting faster resolution.
One user asked, “When will you make an official statement to inform your customers about the situation?” @Joyproof Edit, a user on X, stated.
Another say “ Thank God #GTBank is back in operation. My wilderness journey is over. Kai! It was not funny at all. On top of everything, I will still bank with Guaranteed Trust Bank. I pin there! No leave, no transfer”.
