Air Peace introduces a new program to improve domestic service by focusing on personalized, human-centered interactions.
Air Peace’s new Customer Experience Representative (CXR) program provides dedicated travel support for premium passengers and loyalty members across domestic routes, according to spokesman Efe Osifo-Whiskey.
The CXR representatives will offer personalized assistance from booking through to the final destination, the statement indicated.
Osifo-Whiskey stated that the representatives will be the main point of contact for passengers, offering pre-flight guidance and introductions via courtesy calls.
The representatives will assist with check-in and boarding, communicate itinerary updates, address passenger concerns, and escalate issues for quick resolution, Osifo-Whiskey added.
The CXRs will also provide refreshments, entertainment guidance, and embody Air Peace’s brand values of warmth, efficiency, and professionalism, the statement concluded.
